Professional Thai Massage
Balance

Appointments

• Advance bookings are recommended.
• A booking confirmation will be sent by text message or email.
• Therapist requests are welcome; however, availability cannot be guaranteed.
• Treatment time includes consultation, changing and preparation time.

Cancellations and Rescheduling

• Please provide at least 24 hours' notice if you need to cancel or reschedule.
• Late cancellations may incur a cancellation fee.
• No-shows may be charged the full treatment price.
• Repeated cancellations or no-shows may require full prepayment for future appointments.
• Exceptional circumstances will be considered at management's discretion.

Late Arrivals

• Please arrive 5-10 minutes before your appointment.
• If you arrive late, your treatment may need to be shortened to avoid delaying the next client.
• The full booked treatment price will still apply.
• If you arrive too late for the treatment to be safely or reasonably completed, the appointment may be treated as a late cancellation.

Health and Medical Conditions

Please inform reception and your therapist before treatment if you:

• Are pregnant or may be pregnant
• Have a heart condition, high or low blood pressure, diabetes or osteoporosis
• Have recently had surgery or an injury
• Have allergies, skin conditions or contagious illnesses
• Are taking medication or receiving medical treatment
• Have any other condition that may affect your massage

Massage is not a substitute for medical treatment. We may decline or modify a treatment when we believe massage may not be suitable. Medical clearance may be requested.

During Your Treatment

• Please tell your therapist immediately if you would like the pressure, temperature, music or technique adjusted.
• Appropriate professional draping will be used throughout the treatment.
• Clients must wear underwear during the massage.
• Clients may stop the treatment at any time.

Professional Conduct

Our business provides professional massage services only.

• Sexual requests, inappropriate comments, gestures or behaviour will not be tolerated.
• Any inappropriate conduct will result in the treatment ending immediately.
• The full treatment fee will apply, and the client may be refused future service.
• Abusive, threatening or disrespectful behaviour toward staff or other clients will not be accepted.

Alcohol and Drugs

For health and safety reasons, treatment may be refused if a client appears to be under the influence of alcohol or drugs. Cancellation charges may apply.

Gift Vouchers and Packages

• Gift vouchers and prepaid packages are subject to the conditions stated at the time of purchase.
• They are not redeemable for cash, except where required by law.
• Lost, stolen or damaged vouchers may not be replaced without proof of purchase.
• Additional charges may apply if the selected treatment costs more than the voucher value.
• Promotional offers cannot be combined unless otherwise stated.

Refunds

We do not provide refunds for a change of mind. This does not affect any rights or remedies available under the Australian Consumer Law.

If you have concerns about your treatment, please speak with reception or management as soon as possible so we can assist you.

Personal Belongings

Please keep valuable items with you. The business is not responsible for lost, stolen or damaged personal belongings, to the extent permitted by law.

Privacy

Personal and health information is collected only to manage bookings, provide suitable treatments and communicate with clients. Information will be handled respectfully and confidentially.

Right to Refuse Service

Siri Surfers Massage reserves the right to refuse, modify or discontinue treatment where reasonably necessary to protect the health, safety, comfort and wellbeing of our clients and staff.

By making a booking with Siri Surfers Massage, you acknowledge and agree to these policies.

Thank you for your understanding and cooperation. We look forward to welcoming you to Siri Surfers Massage.